Information and Communication Technology

Email


Find out how to log in to your email account, connect your devices and manage your account.

Make sure you’re aware of the risks when using email - take a look at the Email Security page for information.

  • Login
  • Setup
  • FAQs
  • How to..
  • Student info
  • Staff info

Login

Access your Email

When logging in, make sure you enter your userID into the username field and not your email address.

Email

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Forgotten your password?

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Set up

Set up

Set up your email client to download your email, contacts and calendars to your computer.

Visit our Go Mobile section to find out how to download your email to your mobile phone or tablet.

FAQs

FAQs

Do you have a question about your email account?

How much space do I have to store my emails?
Students are given 100MB of space in their university mailbox and staff are allocated 500MB. Your mailbox includes your inbox, deleted items, sent items, drafts, personal calendars, contacts and any other subfolders that you may have created.

What happens if I run out of space?
When your mailbox reaches 90% a warning message is sent to you, at 100% you will be unable to send emails and at 120% you will not receive messages. Incoming email is queued for four days and these messages will be delivered when space is cleared.

How do I clear space in my mailbox and archive emails?
Visit the 'How to...' tab to find out more.

My inbox is empty, so why is my mailbox full?
There is more to your mailbox than just the inbox - sent items, drafts, deleted items and any subfolders that you have created also count towards your quota. Don't forget to empty your deleted items folder regularly too.

How do I automatically forward my email to another account?
Login to Outlook Web App and click 'options' from the menu in the top right. Select 'create an inbox rule'. Press 'New'. From the first dropdown, select '[apply to all messages]' and from the second, click 'redirect the message to'. Type your email address in the 'to' field and press OK. Enter a Rule Name and tick the 'Forward it to' option and enter the email address you want to forward the emails to. Tick/Untick the 'Keep a copy….' option. Press Save. All emails sent to your account will now be forwarded to the address that you provided. Remember to occasionally log onto your university email and empty your deleted items folder or your mailbox will become full.

I have set up automatic forwarding, so why is my mailbox still full?
When emails are forwarded (even if you have selected not to retain a copy) the email is added to your deleted items folder so you will need to log onto your university email and empty the folder periodically.

How can I add an out of office message?
Login to Outlook Web App and click 'options' from the menu in the top right. Select 'set automatic replies'. Click 'send automatic replies', type your message, change any options as you require and press save.

How to..

Student info

Student email accounts

You can access your University email account by visiting mail.hull.ac.uk and logging in with your user ID and password.

Students are allocated 100mb storage, so please make sure you delete any unwanted email regularly, and remember to also empty the deleted items folder.

You can also access your email on your mobile phone - visit our Go Mobile page for set up instructions.

Between four and six million emails are sent to University accounts each week. ICTD has a range of services in place to prevent you from receiving unwanted emails, whilst still ensuring that legitimate emails are delivered.

Make sure you’re aware of the risks when using email - take a look at the Email Security page for information.

Beware of phishing emails in particular and don’t fall into their traps – you will never be asked to provide your password or any personal information by email or by clicking on a link

Staff info

Staff email accounts

All members of staff are given an email address for the duration of their employment at the University. On staff imaged PCs, you can access your emails by clicking the Outlook link on the Start menu. If you’re away from the University you can pick up your email by browsing to the Outlook Web App site, mail.hull.ac.uk.

You can also access your email on your mobile phone - visit our Go Mobile page for set up instructions.

Staff members have a mailbox limit of 500mb, so make sure that you keep on top of managing your mail. Regularly delete unwanted emails, especially drafts and sent items and don’t store any large attachments.

Between four and six million emails are sent to University accounts each week. ICTD has a range of services in place to prevent you from receiving unwanted emails, whilst still ensuring that legitimate emails are delivered.

Make sure you’re aware of the risks when using email - take a look at the Email Security page for information.

Beware of phishing emails in particular and don’t fall into their traps – you will never be asked to provide your password or any personal information by email or by clicking on a link

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