Who we are and What we offer?

ICT manages the computer systems, networks and facilities on both the Hull and Scarborough campuses and consists of several inter-dependent teams:

Information and Communication Technologies Group

This Group encompasses Service Desk support, Technical Support, IT Consultancy, Audio Visual and Contracts and Licensing.
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Systems Development and Management Group

This group consisting of various technical teams, project and virtual teams has responsibility for designing, developing and maintaining all the various back office communications and data systems.
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Computing Services Scarborough:

The Customer and IT Services teams on the Scarborough campus are responsible for managing and supporting the IT Services and network infrastructure.
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Principal Contact details:

Staff in IT Services should be contacted through a Service Desk:

ICT Service Desk (Hull)

Tel                       01482 46 2010
Email        help at hull.ac.uk

ICT Service Desk (Scarborough)

Tel                       01723 35 7231
Email        ithelp-scar at hull.ac.uk  

Note: replace the ' at ' with the @ symbol when emailing.

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Policies & Procedures

As a department we deal with a huge variety of enquiries and situations which have required the development to produce a number of policies and procedures to ensure quality of service and equality of provision to all.

These policies include :-

Guidelines for the proper use of computer facilities and services

Regulations Governing the Proper Use of University Computer Facilities and Services

Regulations governing the connection of devices to the University
network

Suggestions & Complaints Procedure

Service Review

ICT constantly reviews it's performance and has several mechanisms in place for performing these reviews and involving its customers in the review process.  The service review mechanisms include:

IT User Group

 
Representatives from faculties meet on a quarterly basis with ICT to discuss service issues, future policies and strategies.

Service Catalogues and Service Definitions

 
ICT have created a comprehensive list of the services they have on offer and have made them available in a series of service catalogues within this website.

Monthly Service Review Meetings

 
A service review group meets on a monthly basis with a mission to ‘review issues affecting the performance or the perceived performance of ICT with particular regard to issues of customer satisfaction and concern.’
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