Customers first at Knowledge Exchange
30 April 2012
The University of Hull’s Knowledge Exchange and Enterprise
Centre are ‘leaders in their field’, according to a top customer
service organisation.
The Knowledge Exchange and Enterprise Centre connect the
University with the world of business and their efforts have been
rewarded with accreditation to the Customer First standard for a
third time.
To achieve the Customer First standard, organisations are
measured on 30 statements, focussed on building customer
relationships, maximising market awareness and developing
staff.
The Knowledge Exchange passed with flying colours and received
praise for a staff team that are “passionate, knowledgeable and
committed to achieving the objectives of the organisation”.
The assessors also added that “the buzz, energy and dynamism of
the place is tangible and inspiring.”
Bill Walker, Director of the Knowledge Exchange and Enterprise
Centre, said: “Achieving this re-accreditation means that we can
really demonstrate to our partners and the business community how
important they are to us.
“Words used in the evaluation included passion, vigour and
energy – this is a fantastic endorsement for all those who work so
hard to make the Knowledge Exchange a success and it also suggests
that this is what our customers are seeing, too.”
Vicky O’Connor, of Customer First, said: “We are delighted that
Knowledge Exchange and Enterprise Centre at the University of Hull
has maintained their Customer First status for a further 2
years.
“It was noted during their assessment that they have
demonstrated a keen understanding of the wider issues facing the
University sector, and have excelled in moving forward with the
direction of change which plays a pivotal role in supporting their
business goals.
“Through impressive tenacity, courage and judgment this forward
thinking team have demonstrated to their peers, academics and their
customers that they are leaders in their field.”
The Knowledge Exchange first achieved the
standard in 2008, and this latest re-accreditation means that they
can keep working under the Customer First banner until 2014.
|