Jennifer Wilby is a senior lecturer and researcher in management
systems and sciences in The Business School, University of Hull.
Jennifer's research interests include: developing systems
resilience and flexibility in the management of complex systems,
hierarchies and general system theory, service systems science and
the development of critical systematic evaluations of research
methods. Jennifer has also held a part-time (2007-2009)
EPSRC post-doctoral fellow researching on the EmergeNet Emerging
Prior to joining the University of Hull, Jennifer worked in urban
planning, database programming and textbook publishing. Since then,
Jennifer has worked at the University of Lincoln for two years and
for five years at the University of York in the Centre for Reviews
and Dissemination undertaking systematic reviews of health care
interventions on behalf of the Department of Health (NICE).
Jennifer is a Past President and is now Vice President for
Administration for the International Society for the Systems
Sciences (ISSS), and a member of the board of the UKSS (United
Kingdom Systems Society). Jennifer is also Editor of Bulletin of
the International Society for the Systems Sciences and Book Reviews
Editor of Systemic Practice and Action Research.
BA (Hons) (California, Riverside), MSc (San Jose), MPH
(Leeds), PhD (Hull)
Jennifer has taught on the postgraduate training
programme; at the masters level in systems thinking and hierarchy
theory and ecological issues; and at the undergraduate level in
business systems, research methods, decision making and problem
solving and academic and professional skills.
Jennifer's primary area of research is general system theory,
critical systems theory and practice, service systems science and
the development of academic and professional skills. This research
encompasses the systematic and critical review of systems
methodologies; hierarchies in organisations; and the use of general
system theory and critical systems theory in decision making and
problem solving interventions and reflection on these
2011 A New Framework for Viewing the Philosophy,
Principles and Practice of Systems Science, Systems Research and
Behavioral Science, 28:5, pp.437-442.
2011 Macauley, L.A., Miles, I., Zhao, L., Wilby,
J., Tan, Y.L., and Theodoulidis, B., (Eds), Case Studies in Service
Innovation, (Service Science: Research and Innovations in the
Service Economy, B. Hefley & W. Murphy, series eds.). New York:
Springer Science+Business Media. ISBN 978-1-4614-1971-6. 2
2011 Wilby, J. Introduction to Innovation
Management within an Organisation, in Macaulay,L.A., Miles,I.,
Zhao,L., Wilby,J., Tan,Y.L. and Theodoulidis, B. (Eds). Case
Studies in Service Innovation. (Service Science: Research and
Innovations in the Service Economy, B. Hefley & W. Murphy,
series eds.). New York: Springer Science+Business Media. ISBN
978-1-4614-1971-6, pages 65-69 http://www.springer.com/series/8080
2011 Wilby, J, Macauley, L. and Theodoulidis, B.
Intentionally Holistic Knowledge Intensive Service Systems,
International Journal of Services Technology and Management, 16:2,
2011 Neal, R, Bell, S and Wilby J., Emergent
Disaster Response during the June 2007 Floods in Kingston upon
Hull, UK, Journal of Flood Risk Management, 30 August Online,
2010 Wilby, J. (2010). Systems science informing
service (systems) science, Proceedings of Cybernetics and Systems
2010, Austrian Society for Cybernetic Studies, University of
Vienna, Austria, pp 637-642.
2009 Critical Systematic Review. In, Dwivedi, A
(ed). Handbook of Research on Information Technology Management and
Clinical Data Administration in Healthcare, IGI Publishing.
2007 Wilby, JM. Using Fishbanks in Teaching
Decision Making, Proceedings of the 2007 Learning with Games
Conference, Antibes, France, September 2007.
2006 Wilby, JM. An essay on Kenneth E.
Boulding’s General Systems Theory: The Skeleton of Science, Systems
Research and Behavioral Science, 23:5, pp.695-699.
2006 Hammond, D and Wilby, JM. The work of James
Grier Miller, Systems Research and Behavioral Science, 23:3,
Wilby, J. M. (2010). Systems
science informing service (systems) science. In Trappl, R. (Ed.),.
Proceedings of Cybernetics and Systems 2010, Hershey, University of
Wilby, J. M. (2009). Critical
Systematic Review, In Handbook of Research Information Technology
Management and Clinical Data Administration in Healthcare (2
volumes). In Dwivedi, A. (Ed.),. Hershey, PA: IGI Global.