Hull University Business School

Dr Jennifer Wilby

Dr. Jennifer Wilby

 

Management Systems

  • Biography
  • Qualifications
  • Teaching
  • Research
  • Key Publications
  • Further

Biography

Jennifer Wilby is a senior lecturer and researcher in management systems and sciences in The Business School, University of Hull. Jennifer's research interests include: developing systems resilience and flexibility in the management of complex systems, hierarchies and general system theory, service systems science and the development of critical systematic evaluations of research methods. Jennifer has also held a part-time (2007-2009) EPSRC post-doctoral fellow researching on the EmergeNet Emerging Sustainability Project.

Prior to joining the University of Hull, Jennifer worked in urban planning, database programming and textbook publishing. Since then, Jennifer has worked at the University of Lincoln for two years and for five years at the University of York in the Centre for Reviews and Dissemination undertaking systematic reviews of health care interventions on behalf of the Department of Health (NICE). Jennifer is a Past President and is now Vice President for Administration for the International Society for the Systems Sciences (ISSS), and a member of the board of the UKSS (United Kingdom Systems Society). Jennifer is also Editor of Bulletin of the International Society for the Systems Sciences and Book Reviews Editor of Systemic Practice and Action Research. 

Qualifications

BA (Hons) (California, Riverside), MSc (San Jose), MPH (Leeds), PhD (Hull)

Teaching

Jennifer has taught on the postgraduate training programme; at the masters level in systems thinking and hierarchy theory and ecological issues; and at the undergraduate level in business systems, research methods, decision making and problem solving and academic and professional skills.

Research

Jennifer's primary area of research is general system theory, critical systems theory and practice, service systems science and the development of academic and professional skills. This research encompasses the systematic and critical review of systems methodologies; hierarchies in organisations; and the use of general system theory and critical systems theory in decision making and problem solving interventions and reflection on these processes.

Publications

2011 A New Framework for Viewing the Philosophy, Principles and Practice of Systems Science, Systems Research and Behavioral Science, 28:5, pp.437-442.

2011 Macauley, L.A., Miles, I., Zhao, L., Wilby, J., Tan, Y.L., and Theodoulidis, B., (Eds), Case Studies in Service Innovation, (Service Science: Research and Innovations in the Service Economy, B. Hefley & W. Murphy, series eds.). New York: Springer Science+Business Media. ISBN 978-1-4614-1971-6. 2

2011 Wilby, J. Introduction to Innovation Management within an Organisation, in Macaulay,L.A., Miles,I., Zhao,L., Wilby,J., Tan,Y.L. and Theodoulidis, B. (Eds). Case Studies in Service Innovation. (Service Science: Research and Innovations in the Service Economy, B. Hefley & W. Murphy, series eds.). New York: Springer Science+Business Media. ISBN 978-1-4614-1971-6, pages 65-69 http://www.springer.com/series/8080

2011 Wilby, J, Macauley, L. and Theodoulidis, B. Intentionally Holistic Knowledge Intensive Service Systems, International Journal of Services Technology and Management, 16:2, pp 126-140.

2011 Neal, R, Bell, S and Wilby J., Emergent Disaster Response during the June 2007 Floods in Kingston upon Hull, UK, Journal of Flood Risk Management, 30 August Online, Wiley.

2010 Wilby, J. (2010). Systems science informing service (systems) science, Proceedings of Cybernetics and Systems 2010, Austrian Society for Cybernetic Studies, University of Vienna, Austria, pp 637-642.

2009 Critical Systematic Review. In, Dwivedi, A (ed). Handbook of Research on Information Technology Management and Clinical Data Administration in Healthcare, IGI Publishing.

2007 Wilby, JM. Using Fishbanks in Teaching Decision Making, Proceedings of the 2007 Learning with Games Conference, Antibes, France, September 2007.

2006 Wilby, JM. An essay on Kenneth E. Boulding’s General Systems Theory: The Skeleton of Science, Systems Research and Behavioral Science, 23:5, pp.695-699.

2006 Hammond, D and Wilby, JM. The work of James Grier Miller, Systems Research and Behavioral Science, 23:3, pp.429-435.

Book chapters

Wilby, J. M. (2010). Systems science informing service (systems) science. In Trappl, R. (Ed.),. Proceedings of Cybernetics and Systems 2010, Hershey, University of Vienna, Austria.

Wilby, J. M. (2009). Critical Systematic Review, In Handbook of Research Information Technology Management and Clinical Data Administration in Healthcare (2 volumes). In Dwivedi, A. (Ed.),. Hershey, PA: IGI Global. 978-1-60566-356-2

Further

Further info

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