Systems thinking in service organisations
At Hull University Business School, we've led the way in
developing and promoting 'Systems Thinking' - an approach which
challenges current management thinking in order to help
organisations work better. We've teamed up with prominent
consultants Vanguard to provide a practical and positive programme,
focused on achieving significant, measurable change.
How does the programme work?
Running over four months, with one full seminar day per month,
you'll have the opportunity to learn new skills and approaches for
understanding and transforming your organisation. This leads
to enhanced service, reduction in costs and improved morale.
Between each seminar day, you will be expected to devote a number
of days to action learning - putting what you have gained into
practice. This will form the basis of the assessment.
What are the benefits?
This four-day programme will introduce you to a new management
approach, helping you to
- enhance efficiency, increase revenue and reduce costs for your
organisation
- improve service across all areas and enhance customer
satisfaction
- break out of ‘the way things have always been done'
- apply what you learn to your workplace immediately
You'll be inspired by case studies and real examples and find
out how to emulate the success of
- a financial service organisation which achieved a
40% improvement in efficiency
- a leading utility which went from bottom to second in the
customer satisfaction league tables
Who is it for?
The tools and skills delivered in this programme are relevant to
and effective across all business sectors - from public sector to
manufacturing and service industries.The programme is aimed at
senior executives, heads of service and all those responsible
for leading major change in their organisations.
About Systems Thinking and Vanguard
Developed in association with Professor John Seddon, Visiting
Professor at the business school, and Jeremy Cox, Vanguard's public
sector lead, this practically-focused programme will help you
achieve change through 'Systems Thinking'. Seddon's unique
contribution (The Vanguard Method) has been to chart the way for
managers of service organisations to understand their organisations
as systems and achieve swift results and significant measureable
benefits.
Support
You will have access to the University's library, tutor support
and the opportunity to engage with managers and professionals from
a range of organisations. You'll be guided and supported throughout
the course so you can put together a portfolio and an assessed
business case project.
Certification
For those who wish to receive accreditation, a University
Certificate of Achievement will be awarded. You can use these
credits towards a full masters degree.
Cost £1295 per delegate.
