About us Last updated on 2/6/2017 Print this page Get in contact... Live Customer Service Visit us on the 2nd floor of Student Central (the student union building). Opening Times: Monday 8.45am-5.30pm Tuesday 8.45am-5.30pm Wednesday 8.45am-5.30pm Thursday 8.45am-5.30pm Friday 8.45am-5.30pm T. 01482 462222 E. AskHU Desk See 'Contact' for more details. Feedback If you have any compliments, comments or complaints regarding our service, please contact our Customer Service Leader, Rebecca Dennison. AskHU Community Follow us @UniOfHull and @Ask_HU Download the iHull app The AskHU Team is your first point of contact for student services. Since 2011 the team have proudly been delivering a broad range of services both face to face and online to a wide range of students and visitors from across the world. Our Promise When contacting or visiting AskHU we will: Listen, treating you with respect, honesty and fairness Ensure accessibility for all Ensure our team uses plain language and are suitably skilled and knowledgeable Ensure the information we provide is accurate and up to date Arrange a time and a place to discuss your enquiry in private if required Aim to answer your enquiry at first point of contact When we have to refer an enquiry explain why and inform you of what to expect next When we get it wrong we will say so, apologise and do all we can to put things right Our Service Standards Operate during advertised opening times Aim to see you within 5 minutes of arrival Aim to respond to email within 24 hours of receipt weekdays, 48 hours at weekends. Aim to answer your telephone call within 5 rings Respond to answerphone messages the same day during office hours Our contact details Face to face at the AskHU Desk on the 2nd floor of Student Central By email to firstname.lastname@example.org or filling in our contact us form By telephone 01482 462222 Or by chatting to us via our Online Chat Your opinion counts We welcome all feedback, we are always interested in how we can best meet your needs. We use your feedback to continuously improve the services we provide to you. We have quick and easy to complete surveys running throughout the year on our feedback kiosks in the AskHU student service centre. You can tell us what you think by emailing email@example.com In return we ask you to Treat other service users and our team with respect, honesty, patience and fairness. Observe the privacy of others at the AskHU desk.