Catering on campus

You said, we did

You said, We did

Your feedback is really valuable to us as it helps us to improve our services. Here are just a few of the ways we've been able to make changes and provide a better service as a result of your comments.

A new and improved loyalty scheme


YOU SAID...

Loyalty cards"We want a loyalty scheme which rewards us for every hot drink we buy, not just for each transaction."

WE DID...

Not only have we changed our scheme to give you a stamp for each hot drink you buy, we've gone a step further and reduced the number of drinks you need to purchase in order to claim your free one. 

We've rolled out similar changes to our loyalty scheme at the Myton Servery too, meaning you only need to buy 9 hot meals in order to get one for free!

Queuing


YOU SAID...

"The queues are too long during peak times."

How did we do?

WE DID...

We've increased staffing levels over lunch and trained our teams how to manage queues more effectively. A lot of the delays were caused by staff having to make sandwiches to order. Our fantastic team of chefs now make all of our sandwiches fresh each morning so they're ready for you to enjoy at lunch time.

We've also introduced YoYo Wallet, a cashless payment system, to help speed things up at the tills.

Choice


YOU SAID...

"The food on campus can sometimes be a bit repetitive. We'Sandwichd like more choice and more healthy options."

WE DID...

We now offer six different sandwich fillings which change on a six week rotation. We've also introduced a new range of salads, desserts and homemade cakes which will be revised each semester.

Our Eat Better range of sandwiches provides a wider range of healthy options and we now stock a fantastic range of drinks called Savse which are made from fruit and vegetables, are low in calories and count as 2 of your 5 a day.

Menu information


YOU SAID...

"We'd like more information about menu choices, particularly forTwitter items that change each day. Ideally, we want to know what's on offer before going for lunch to help us decide where to go."

WE DID...

We set up a Twitter account, @hullunifoodie, and tweet each day about the menu in the Myton Servery, our soups of the day and our hot jacket potato fillings. You need never miss out on your favourite dish again! Daily menus are also posted to our student news website, www.browzer.co.uk/hull

Finally, we created this new website so you can see our full menus for each outlet and we installed a screen by the entrance of the Myton Servery so you can see what's on the menu before queuing up.            

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