The University of Hull’s team of note takers provide a
professional note taking service for students who are unable to
take notes themselves. These notes are typed and emailed to the
student in a standard format. We expect all of our note takers to
deliver notes to the student within 7 days of the lecture or
seminar, and will intervene if this service is not provided within
the prescribed time frame. Students using note takers are not
expected to sit with them in lectures if this does not feel
comfortable, but they are required to sign the note taker’s
timesheet regularly. Failure to do so could mean your
support worker does not receive payment. Most note takers
liaise directly with the students they are working for to arrange
an appropriate time to meet to complete this task.
Students using note takers must adhere to certain guidelines in
order to continue gaining support. The presence of a note
taker is not a substitute for your attendance in a
lecture. Non-attendance will be noted and continued
instances could lead to the withdrawal of support. Whilst we
understand that sometimes a student’s disability may make
attendance difficult, we must adhere to the guidelines set out by
the bodies that fund the cost of this support through the DSA. The funding bodies often
refuse to continue paying for support workers when a student is not
attending. If you are ill and will not be attending a lecture,
please call the Disability Services office on (01482) 462020 (Hull
Campus) or 01723 357311 (Scarborough Campus) so that we can
inform your note taker. An answering machine is available for you
to leave a message and these messages are checked regularly. We ask
that you give at least 24 hours notice of non-attendance where
possible, otherwise your support worker will still be able to claim
Sometimes lectures and seminars are moved around at short
notice. Remember that on such occasions your support worker may not
be aware of the change. Again, we ask that you inform Disability
Services on (01482) 462020 (Hull Campus) or 01723 357311
(Scarborough Campus) as soon as possible so that we can contact
your support worker.
Occasionally, note takers are ill and unable to attend. We ask
that they also provide us with 24 hours notice so that alternative
support arrangements can be made. Usually a group message is sent
to the entire team to ask if anyone can cover. However, sometimes
this is simply not possible due to the timetables of those who are
available. We will always try and inform you before the lecture or
seminar that a note taker will not be present, and will strive to
ensure that subsequent lectures are covered.
To arrange a note taker if you are entitled to one, you must
bring your timetable to Disability Services as soon as you have it.
We cannot arrange support until we know what you
need! We then try to match your timetable with note takers
who can cover the required sessions. Whilst we try to keep the
number of note takers per student to a minimum, it is not usually
possible for one note taker to cover the whole of your timetable.
However, all of our note takers undergo the same training so the
notes you receive should all be of a similar high standard.
Finally, should you have any queries or concerns about the
service you receive from a support worker, contact the Disability
Services office on (01482) 462020 (Hull Campus) or 01723 357311
(Scarborough Campus), alternatively pop in to see us on the Third
Floor of University House (Hull Campus) or Room C1, First
Floor, Scarborough campus.
If you have any further queries or concerns, please contact the
Disability Services office on (01482) 462020 (Hull Campus) or 01723
357311 (Scarborough Campus), alternatively pop in to see us on the
Third Floor of University House (Hull Campus) or Room C1, First
Floor, Scarborough campus.
Page last updated by Jim M Keane on