Appointment Attendance Policy
Last updated on 4/25/2016 Print this page
Student Wellbeing, Learning and Welfare
Support provide a service for students who require some form of
support during their time at University. Our service is provided in
a variety of ways: through drop-ins, one to one appointments or
group activity and can be via face to face appointments, telephone
or Skype. There is a high demand for appointments and to ensure we
can meet the increasing demands placed upon the service, it is
crucial that our time is used to its most effective. It is
therefore essential that students accessing our service attend the
appointments which have been provided for them.
As some of our work is funded through public
monies, it is important that we are able to demonstrate an
efficient service to our users and avoid long waiting times for
students to access us. You can help us achieve this by informing us
if you are unable to attend.
We understand entirely that in some instances
it is not possible to make appointments however what we do request
is that you inform us as soon as possible if you are unable
to attend for your appointment. By informing us in a
timely manner, this will mean we are able to offer the appointment
to someone else and hence reduce time wastage.
Our policy on missed appointments is
that where students have failed to attend two appointments without
informing us, and/or without providing us with at least 24 hours’
notice they will then return to the bottom of the waiting
list. Clearly we understand there may be times when it is
not possible to provide at least 24 hours’ notice however wherever
possible, we do ask that you try to inform us as soon as
For those students who receive funded support
for specialist tuition, the rules determined by the National
funding body are that if two appointments are missed within a term
without notice, they will then not be able to access support again
until the next term.
The easiest way to avoid either of the two
possible consequences is to inform us if you are not able to
attend. To cancel or rearrange your appointment, please telephone
01482 462222 or go to the AskHU desk, 2nd floor University House.
When you call to cancel your appointment you will be able to book
an alternative time to be seen. As said situations arise which
means appointments need to be cancelled which is not a problem at
Please help us to ensure we use our
appointments effectively, thank you.